Frequently Asked Questions
Everything you need to know about your City Chain experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene seals are intact where applicable.
How can I track my package?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your delivery progress in real-time.
Are the materials used in your jewelry and accessories sustainable?
City Chain is committed to ethical sourcing. We use high-quality, durable alloys and recycled metals whenever possible to ensure longevity and style.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Klarna and Afterpay.
How do I find the right size for my wrist or neck?
Please refer to our comprehensive Size Guide located on each product page, which includes measurement instructions and conversion charts.